Refund Policy

30-Day Money-Back Guarantee

We stand behind every device we ship. If you're not happy with your purchase, you have 30 days from the delivery date to request a full refund.

Eligibility

• The item must be returned in its original condition and packaging.
• The 30-day window begins on the date your order is delivered.
• Devices with physical damage caused by the customer are not eligible.

How to Start a Return

Email us at support@retro-vita.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours.

Refund Timeline

Once we receive and inspect your return, your refund is issued to your original payment method within 3–5 business days.